Job Posting CLOSED
Bi-lingual Telephone Interviewer - Spanish
Job Location: 1730 Gunbarrel Rd Chattanooga, TN 37421
Overall
Responsibility:
Through use of a predictive dialer,
Interviewers will call individuals across North America to obtain opinions to
complete questionnaires on various topics
Essential
Functions and Responsibilities:
·
Read verbatim scripted instructions and
questions to respondents in a way that is clear and easy to understand.
·
Solicit respondents to participate in
surveys
·
Clarify and probe for answers (when
appropriate), and answer questions from respondents using scripted responses.
·
Listen attentively and respond
appropriately to respondents, but maintain a neutral and unbiased position.
·
Complete interviews with confidence and
at an energetic, efficient and productive pace, while maintaining an acceptable
productivity rate.
·
Be creative, charismatic and confident,
while maintaining a professional demeanor.
·
Handle rejection, but do not personalize
it.
·
Exercise extreme patience, professionalism,
self-control, and good judgment when dealing with respondents.
·
Follow all policies outlined in the
Wilkins Research Handbook.
·
Must be able to give full attention to
what other people are saying
·
Maintain regular and predictable attendance
·
Additional duties and responsibilities
as assigned
Physical
Demands:
·
Constant utilization of keyboard-
however less than 20% of time spent typing
·
Constant utilization of computer mouse
·
Ability to sit for extended periods of time
·
Maximum walking distance 20ft
·
Ability to read computer screen
·
Constant communication over telephone
headset
Qualifications:
·
Must be at least 18 years old
·
Must be reliable, punctual and
dependable
·
Must have excellent customer service,
written and verbal communication, and reading skills
·
Must be able to look at computer
screens and wear headsets for extended periods of time
·
Must demonstrate the ability to read
verbatim and narrow down answers
·
High School Diploma or Equivalent
·
Minimum six months of customer service
experience, preferred in a call center environment
·
Basic computer proficiency
Must be fluent in both English and Spanish languages