Job Application - WRS LLC

Job Posting CLOSED

Telephone Interviewer

Job Location:  1730 Gunbarrel Rd Chattanooga, TN 37421


Overall Responsibility:

Through use of a predictive dialer, Interviewers will call individuals across North America to obtain opinions to complete questionnaires on various topics

 

Essential Functions and Responsibilities:

·         Read verbatim scripted instructions and questions to respondents in a way that is clear and easy to understand.

·         Solicit respondents to participate in surveys

·         Clarify and probe for answers (when appropriate), and answer questions from respondents using scripted responses.

·         Listen attentively and respond appropriately to respondents, but maintain a neutral and unbiased position.

·         Complete interviews with confidence and at an energetic, efficient and productive pace, while maintaining an acceptable productivity rate.

·         Be creative, charismatic and confident, while maintaining a professional demeanor.

·         Handle rejection, but do not personalize it.

·         Exercise extreme patience, professionalism, self-control, and good judgment when dealing with respondents.

·         Follow all policies outlined in the Wilkins Research Handbook.

·         Must be able to give full attention to what other people are saying

·         Maintain regular and predictable attendance

·         Additional duties and responsibilities as assigned

 

Physical Demands:

·         Constant utilization of keyboard- however less than 20% of time spent typing

·         Constant utilization of computer mouse

·         Ability to sit for extended periods of time

·         Maximum walking distance 20ft

·         Ability to read computer screen

·         Constant communication over telephone headset

 

Qualifications:

·         Must be at least 18 years old

·         Must be reliable, punctual and dependable

·         Must have excellent customer service, written and verbal communication, and reading skills

·         Must be able to look at computer screens and wear headsets for extended periods of time

·         Must demonstrate the ability to read verbatim and narrow down answers

·         High School Diploma or Equivalent

·         Minimum six months of customer service experience, preferred in a call center environment

·         Basic computer proficiency